استثمر بمسؤولية. استثمر بمسؤولية.استثمر بمسؤولية.العقود مقابل الفروقات هي أدوات معقدة ولديها مخاطر عالية في خسارة الأموال بسرعة بسبب الرافعة المالية.
%78.90 من مستثمري التجزئة يفقدون المال مع هذا المزود. فكر في ما إذا كنت تفهم كيفية عمل العقود مقابل الفروقات وما إذا كنت تستطيع تحمل خسارة أموالك.إن عقود الفروقات والمراهنات على فروقات الأسعار هي أدوات معقدة وتنطوي على مخاطر كبيرة من فقدان الأموال بسرعة بسبب الرافعة المالية.
%80.59 من حسابات مستثمري التجزئة يخسرون أموالهم عند التداول بعقود الفروقات والمراهنات على الفروق مع هذا المزود . يجب أن تتأكد فيما إذا كنت تفهم كيف تعمل عقود الفروقات و Spread Betting وما إذا كان بإمكانك تحمل المخاطرة العالية بفقدان أموالك.
العمل معنا
نحن دائمًا نبحث عن الأفراد الموهوبين الذين يمكنهم الأداء والتفوق في بيئة عمل ديناميكية ومبتكرة. نحن نرى كل واحد من موظفينا كجزء لا غنى عنه من الفريق.
إذا كنت مهتمًا بالانضمام إلى فريق FxPro
إرسال سيرتك الذاتيةتواجد عالمي
كن جزءاً من فريق دولي متنامي:
Offices in Limassol, London, Monaco and Nassau with 200+ FxPro employees of 22 nationalities
سياسة عدم التمييز وتكافؤ الفرص
رواتب تنافسية
مركز اللياقة البدنية الداخلي
تأمين صحي للمجموعة
بطاقة الحسومات
- التطوير المهني والشخصي المستمر
- رعاية التعليم المرتبط بالعمل
- فرص للتقدم الوظيفي
- صندوق التوفير
- تقديم الوجبات والمشروبات المجانية في الكافتيريا
- الراتب الثالث عشر
15+ سنة من الخبرة
4 مكاتب
200+ الموظفين
22 الجنسيات
17 لغة
الوظائف الشاغرة
ADMINISTRATION
Receptionist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Welcome visitors by greeting them, in person or on the telephone; answer or refer inquiries
- Maintain employee and department directories
- Answer, screen and forward any incoming phone calls while providing basic information when needed
- Receive and sort daily mail/deliveries/couriers
- Ensure the smooth operation of the conference rooms
- Manage all travel arrangements for the management and other employees for business purposes
- Keep records for the company’s stationery order and stock
- Provide secretarial assistance to the management and other employees such as filing, typing, scanning, printing and binding documents
- Liaise with the medical provider
- Update the information on the company’s discount scheme
Requirements
- Diploma/Certificate in Secretarial/Administration studies
- Minimum 2 years of experience in a similar position
- Excellent command of the Greek and English language
- Computer literacy with very good working knowledge of Microsoft Office applications
Benefits
- Competitive salary including a 13th salary
- Medical insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
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أرسل سيرتك الذاتية
BUSINESS DEVELOPMENT
Business Development Manager (Malaysia)
Limassol, Cyprus or Malaysia
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus or Malaysia
Responsibilities
- Builds market position by locating, developing, defining, negotiating and closing business relationships in the Malaysian market
- Seeks out and builds new business for FxPro
- Identifies ideas by researching industry and related events, publications and announcements in the Malaysian market
- Closes new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations
- Maintain good working relationships with existing and new clients
Requirements
- University degree in a relevant field
- Excellent knowledge of the English and Malay
- 2+ years of recent working experience in a similar position in the financial sector
- Ability to travel is a must
Location
- The position can be based in Limassol, Cyprus or Malaysia
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
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أرسل سيرتك الذاتية
Senior Business Development Manager
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Identify sales targets and leaders of opinion
- Present our products and services to new clients
- Conduct market research on a regular basis
- Identify key markets and provide with the input
- Build strategies for specified markets
- Plan webinars and promotions for targeted markets
- Maintain good working relations with existing and new clients
- Arrange meetings with existing and prospective contacts
- Attend major industry events
- Document business development activities
Requirements
- Bachelor’s degree in Business Administration or any other related field
- Fluent English, Arabic and French; any additional language is an advantage
- 2+ years in a similar role or as the head of a region within the financial sector
- Computer literacy with good working knowledge of Microsoft Office apps
- Ability to work under pressure, face constant challenges, adopt to changes
- Ability to work extra hours if necessary
- Keep pro-active position in running a business
- Ability to travel is a must
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
انضم إلى فريقنا
أرسل سيرتك الذاتية
DEALING
Dealer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Monitoring the foreign exchange trading portfolio in all currencies, ensuring the company is within approved limits, policies, and procedures
- Providing key parties with daily trading statistics
- Keeping up to date with currency fluctuations through both fundamental and technical analysis
- Maintaining close relationships with Liquidity and Data Providers
- Maintaining close relationships with internal supporting departments such as IT, Marketing, Business Development
- Providing excellent customer support by responding to inquiries, providing rates, and assisting with technical matters as well as executing client trades (when/where needed)
- Maintaining deal recording and P&L on a daily basis
Requirements
- University Degree in Economics, Accounting, Finance, Maths or other related fields
- Minimum 2 years of relevant working experience is a must
- Excellent command of the English language
- Proficient with computer systems and Microsoft Office applications (e.g. Microsoft Excel)
- Very good numerical and analytical skills
- Good communication and interpersonal skills
- Genuine interest in the financial markets
- Ability to work in shifts, on a weekly basis, Monday to Friday (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)
Benefits
- Competitive salary including a 13th salary
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
انضم إلى فريقنا
أرسل سيرتك الذاتية
IT
Business Analyst
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Evaluate business processes, analyze requirements, uncover areas for improvement and development
- Study system capabilities; design modifications; construct workflow charts and diagrams
- Write technical specifications
- Collaborate with key stakeholders to define, develop, shape and refine requirements
- Develop test strategies, document test scenarios, and coordinate the execution of test scripts
- Conduct research on industry best practices and standards to implement product improvements continuously
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Conduct and coordinate product, market, operational and related research to support strategic and business planning
- Interpret and evaluate research data to develop data driven business analyses and projections
- Perform weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Create informative, actionable reporting that highlights relevant business trends and opportunities for improvement
Requirements
- University Degree in Computer Science or other IT related fields
- At least 5 years of experience in a similar role
- Detail - oriented, analytical mindset
- Excellent documentation skills
- Advanced technical skills
- Software maintenance experience
- Fundamental analytical and conceptual thinking skills
- Excellent planning, organizational, and time management skills
- Proven history of leading and supporting successful projects
- Strong team player
- Focused on process improvement
- Ability to work under pressure
- Problem - solving and critical thinking
Benefits
- Competitive salary including a 13th salary
- Relocation package(if applicable)
- Visa arrangements for the employee and family members(if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in -house cafeteria
- In - house gym with a personal trainer
- Discount card for several services and products
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أرسل سيرتك الذاتية
Node.js Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Working as part of a team developing applications and services using Agile development methods
- Building back - end services for payments / banking processing and CFD trading
- Integration with internal and third - party systems
- Writing reusable, testable, secure and efficient code
- Design and implementation of low - latency, high - availability and performant applications
- Investigating and resolving various incidents related to many systems as and when needed, as well as conducting industry research and providing recommendations for emerging trends
Requirements
- University Degree in Computer Science or other IT - related engineering disciplines
- At least 3 years of experience in a similar role
- Excellent command of the English language
- Strong proficiency with JavaScript and / or TypeScript
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Basic understanding of front - end technologies
- Passion to work in a fast - paced, demanding and multicultural environment
It is your advantage if you have
- Previous experience within Financial Services
- Understanding of Node.js frameworks such as Express.js, Koa, Hapi, Lodash
- Knowledge of Microservices Architecture
- Knowledge of Greek or / and Russian language
Benefits
- Competitive salary including a 13th salary
- Relocation package(if applicable)
- Visa arrangements for the employee and family members(if applicable)
- Medical insurance
- Free meals and beverages at the in -house cafeteria
- In - house gym with a personal trainer
- Provident fund
- Discount card for several services and products
- Awesome job that can grow with you
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أرسل سيرتك الذاتية
Senior .Net Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Design and implementation of software products with microservices architecture
- Design and implementation of database aware applications with MS SQL
- Development of time-critical services with .NET using multi-threading technologies
- Testing and management tools implementation
- Collaborating with the management, stakeholders and team members in order to meet strict deadlines
- Reviewing, maintaining and improving existing systems
Requirements
- University degree in Computer Science or any other IT-related fields
- Excellent command of the English language
- At least 3 years of experience working as a C# developer
- In-depth knowledge of .NET platform
- Ability to develop robust multithreaded applications
- Experience in working with SQL databases
- Deep knowledge of S.O.L.I.D. principles of OOD
It is your advantage if you have some experience in the below:
- Financial trading/trading platforms development
- Experience in .Net Core development for Linux
- Experience in containerized application development
- In-deep understanding of Kubernetes
- Experience in web service development using ASP.NET Core
- Performance optimization skill, including profiling and analysing process dumps
- C++ programming skills
- Experience in Windows desktop application development using WPF
- Experience in developing applications with communication protocols and brokers (sockets, ZeroMQ, ActiveMQ/JMS) and data serialization
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
- Awesome job that can grow with you
انضم إلى فريقنا
أرسل سيرتك الذاتية
Senior Front-End Developer (Angular)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Design and develop flexible front-end solutions within the current infrastructure
- Collaborate with involved teams during design, development, and release process
- Develop Single-page applications using cutting-edge web technologies
- Proactively investigate issues and offer technical improvements for the applications
- Perform code reviews for other team members
Requirements
- Good command of the English language(speaking / writing)
- 3 + years of continuous development as a Front - End Developer
- Solid knowledge of SPA frameworks(preferably Angular 2.0 +)
- Client - side design patterns
- Understanding Git version control software
- Understanding RESTful web services
- Understanding features of Typescript
- Be familiar with CI / CD process and tools
- Be familiar with code review procedure
- Knowledge of .Net framework and OOP/ SOLID is an advantage
- Ability to study and apply up - to - date technologies to improve company processes / product
- Hands - on Agile Software Development approach
- Bachelor’s Degree in Computer Sciences or any other related fields
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
انضم إلى فريقنا
أرسل سيرتك الذاتية
Senior System Administrator
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for capacity, storage planning, and database performance
- Review Application Logs
- Manage monitoring systems
- Maintain inventory and asset configuration documentation
- Interact with customers and staff at the technical level, as required
Requirements
- University degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Excellent command of the English language.Greek and / or Russian is an advantage
- 3 - 5 years managing servers network administration, or system administration
- Solid knowledge of MS SQL databases and DataBase high availability and replication technologies
- Solid understanding of Microsoft Active Directory
- Working knowledge of virtualization, Hyper - V, or equivalent
- Experience with Cloud platforms like Azure and Amazon AWS
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Sound knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Proven track record of developing and implementing IT strategy and plans
- Experience with scripting and automation tools
- Ability to respond to help desk requests after hours on a limited basis as well as occasional weekend maintenance
- System administration and IT certifications, Microsoft, or other network related fields are a plus
Benefits
- Competitive salary including a 13th salary
- Relocation package(if applicable)
- Visa arrangements for the employee and family members(if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in -house cafeteria
- In - house gym with a personal trainer
- Discount card for several services and products
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أرسل سيرتك الذاتية
LEGAL AND COMPLIANCE
In-house Lawyer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Providing legal advice to the FxPro(the ‘Company’) employees, the Company’s management team and the Company’s Board of Directors for any legal matters that may arise
- Ensuring the legality of the Company’s business practices and the Company’s compliance with applicable rules and regulations
- Researching, anticipating and guarding the Company against legal risks
- Drafting, revising, negotiating and concluding any type of legal agreements
- Liaising directly with the Cyprus Registrar of Companies and other national and international governmental or other authorities
- Developing Company policies on an array of matters
- Assessing the impact of forthcoming regulations issued on national, European and international level
- Serving as the primary legal support in relation to intellectual property(including trademark) issues
- Becoming involved in any ad - hoc projects and provide advice accordingly
Requirements
- Law degree
- Excellent command of the English language
- 4 + years of experience; experience in the financial services or other related industry is an advantage
- Experience in a regulated environment will be considered an advantage
- Well - developed analytical and problem - solving skills
- Ability to work in a dynamic and multicultural environment
- Communication skills, organizational skills, juggling numerous priorities under strict deadlines, analytical skills
Benefits
- Competitive salary including a 13th salary
- Relocation package and a working visa for the employee and the family members(if applicable)
- Provident fund
- Medical insurance and life assurance
- Discount card for several services and products
- In - house gym with a personal trainer
- Free meals and beverages at the in -house cafeteria
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أرسل سيرتك الذاتية
MARKETING
Facebook User Acquisition Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
- Manage and scale paid acquisition campaigns to grow userbase profitably
- Monitor, optimize and report on campaign performance on an ongoing basis
- Identify optimization opportunities to help improve performance
- Develop, execute and analyse A/B tests on creatives and landing pages
- Collaborate with design, product and data analytics teams to develop effective acquisition strategies
- Communicate campaign performance and test results to the broader marketing team and executives
- Help with development of analytical tools, technologies and processes to drive efficiency across the Marketing team
You are:
- Accountable. Your program’s performance rests on your shoulders
- Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal. Your efforts should elevate the company as a whole
- Metric driven. You feel comfortable working with numbers and finding trends to exploit
- Motivated. You enjoy making a measurable impact on your team and the greater company
- Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
- Execution oriented. You aggressively prioritize speed/action for delivering results
You have:
- 3+ years of user acquisition or mobile media buying experience, with a strong track record of measurable results
- Experience with Facebook as a top marketing channel
- Understanding of advert attribution and tracking
- Strong analytical skills and creative thinking
We offer:
- Competitive compensation package including a 13th salary
- Relocation package and visa arrangements for the employee and their family members (if applicable)
- In-house gym with personal trainer
- Free meals and beverages at the in-house cafeteria
- Medical and Life insurance
- Provident fund
- Company Discount Card for various products and services
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أرسل سيرتك الذاتية
Marketing Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
- Brainstorm and develop ideas for creative marketing campaigns
- Assist in outbound or inbound marketing activities
- Develop unique content for different marketing campaigns
- Conduct copy-editing and proof reading of articles and other web content
- Write transcripts for company videos
- Undertake individual tasks of a marketing plan as assigned
Requirements:
- Bachelor’s Degree in Marketing, Communications, Journalism or another related field
- Native English language
- Computer literacy with good working knowledge of Microsoft Office suite
- 1+ years of experience in marketing is an advantage
- Impressive writing and editing skills with the ability to adapt content style and tone for specific audiences
- Skills to cultivate subject matter experts and create the followers necessary to execute on schedule
- Ability to identify new opportunities and take the required action with minimal direction or oversight
- Demonstrable understanding of digital distribution channels and basic performance measurements
- Natural curiosity about how technology assists its users
Benefits:
- Competitive compensation package including a 13th salary
- Medical and Life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Company Discount Card for various products and services
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أرسل سيرتك الذاتية
Motion Designer (Facebook)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
- Take broad, conceptual ideas and turn them into something useful and valuable for our millions of users
- Design flows and experiences that are incredibly simple and elegant for Facebook
- Seek out creative, design-led solutions to challenging problems
- Partner with other designers and engineers to oversee the user experience of new features ad products, from conception until launch
- Think about creative strategy and vision at a high level (not just 'how it should look' but 'what we should build')
You are:
- Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal
- Motivated. You enjoy making a measurable impact on your team and the greater company
- Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
- Execution oriented. You aggressively prioritize speed/action for delivering results
You have:
- University degree
- Excellent command of the English language
- 4+ years of experience in designing, building and shipping quality apps across a variety of platforms and form factors
- 3+ years of experience in interaction and visual design
- Knowledge and experience with various 3D modelling software
- Computer literacy with good working knowledge of Microsoft Office suite
- A portfolio showcasing your work
We offer:
- Competitive compensation package including a 13th salary
- Relocation package and visa arrangements for the employee and their family members (if applicable)
- In-house gym with a personal trainer
- Free meals and beverages at the in-house cafeteria
- Medical and Life insurance
- Provident fund
- Company Discount Card for various products and services
انضم إلى فريقنا
أرسل سيرتك الذاتية
PPC Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Creation, maintenance and optimization of advertising campaigns in Google Ads (AdWords), Yandex Direct, Yahoo and Bing
- Writing advertisements, downloading and launching advertising campaigns (Direct Commander, AdWords Editor)
- Analysing efficiency and optimization of current advertising companies (CPC, CPO, ROI, CAC)
- Preparing reports on advertising campaigns
- Working with optimization systems and generating ads (C50)
- Conducting A/B-tests
- Working with analytics tools such as Yandex Metrics, Google Analytics, Google Data Studio, DoubleClick Search will be an advantage
Requirements
- University degree in Marketing, Communications, Journalism or another related field
- Good command of the English language
- Google Ads certification
- 2+ years of experience in advertising campaigns in Google Ads (AdWords) and Yandex Direct
Benefits
- Competitive salary including a 13th salary
- Relocation package
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with personal trainer
- Discount card for several services and products.
انضم إلى فريقنا
أرسل سيرتك الذاتية
OPERATIONS
Back Office Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Process applications for the opening of new client’s accounts into the Company’s software
- Amend existing Client Accounts(i.e.Valid Documents, updated information)
- Amend client’s accounts(e.g.leverage, profile etc.) into the Company’s software
- Process Power of attorney’s sent by clients
- Provide information to Clients and prospects regarding the Company and guiding them on how to open an account
- Implement strong Know Your Client procedure to all potential and existing Clients
- Validate provided documentation with an independent third party electronic verification provider(e.g.World Check, etc.)
- Ensure that all necessary documentation is collected and update the Company’s software about the collection of these documents
- Keep client records(i.e.agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form
- Forward financial matters and requests to the Accounting Department
- Liaise with the Head of Back Office for any queried issues
- Assist in answering all emails received from clients regarding queries on corporate account opening process as well as amending existing accounts
- 8 hour rotation of shifts 08: 00 - 16: 00, 09: 00 - 17: 00, 16: 00 - 00: 00
Requirements
- University Degree is an advantage but not a must
- Excellent command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications
- Focused, detail orientated, problem solver
- Any knowledge of FX industry is considered an advantage
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In - house gym with a personal trainer
- Free meals and beverages at in -house cafeteria
انضم إلى فريقنا
أرسل سيرتك الذاتية
Customer Support Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Deliver service and support to customers through live chats, emails and phone calls
- Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
- Handle and resolves customer complaints
- Provide information to customers in regard to Company’s services and products
- Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provide feedback on the efficiency of the customer service process
Requirements
- University Degree is an advantage but not a must
- Excellent command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
- Flexible, outgoing, problem solving skills, excellent communication skills
- Any knowledge of FX industry is considered an advantage
- Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In-house gym with a personal trainer
- Free meals and beverages at in-house cafeteria
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أرسل سيرتك الذاتية
Customer Support Officer (Chinese language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Deliver service and support to customers through live chats, emails and phone calls
- Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
- Handle and resolves customer complaints
- Provide information to customers in regard to Company’s services and products
- Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Perform general Back Office and Clients Accounting Department duties during night/evening shifts
- Update Customer records
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provide feedback on the efficiency of the customer service process
Requirements
- University Degree is an advantage but not a must
- Native Chinese and good command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
- Flexible, outgoing, problem solving skills, excellent communication skills
- Any knowledge of FX industry is considered an advantage
- Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In-house gym with a personal trainer
- Free meals and beverages at in-house cafeteria
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