info
استثمر بمسؤولية.
استثمر بمسؤولية.استثمر بمسؤولية.العقود مقابل الفروقات هي أدوات معقدة ولديها مخاطر عالية في خسارة الأموال بسرعة بسبب الرافعة المالية. 70.25% من مستثمري التجزئة يفقدون المال مع هذا المزود. فكر في ما إذا كنت تفهم كيفية عمل العقود مقابل الفروقات وما إذا كنت تستطيع تحمل خسارة أموالك.إن عقود الفروقات والمراهنات على فروقات الأسعار هي أدوات معقدة وتنطوي على مخاطر كبيرة من فقدان الأموال بسرعة بسبب الرافعة المالية. 75.76٪ من حسابات مستثمري التجزئة يخسرون أموالهم عند التداول بعقود الفروقات والمراهنات على الفروق مع هذا المزود . يجب أن تتأكد فيما إذا كنت تفهم كيف تعمل عقود الفروقات و Spread Betting وما إذا كان بإمكانك تحمل المخاطرة العالية بفقدان أموالك.

العمل معنا

نحن دائمًا نبحث عن الأفراد الموهوبين الذين يمكنهم الأداء والتفوق في بيئة عمل ديناميكية ومبتكرة. نحن نرى كل واحد من موظفينا كجزء لا غنى عنه من الفريق.

إذا كنت مهتمًا بالانضمام إلى فريق FxPro
إرسال سيرتك الذاتية
تواجد عالمي
كن جزءاً من فريق دولي متنامي:
مكاتب في ليماسول ، لندن ، موناكو ، ناسو ودبي مع أكثر من 200 موظف من 22 جنسية
سياسة عدم التمييز وتكافؤ الفرص
رواتب تنافسية
مركز اللياقة البدنية الداخلي
تأمين صحي للمجموعة
بطاقة الحسومات
  • التطوير المهني والشخصي المستمر
  • رعاية التعليم المرتبط بالعمل
  • فرص للتقدم الوظيفي
  • صندوق التوفير
  • تقديم الوجبات والمشروبات المجانية في الكافتيريا
  • الراتب الثالث عشر
15+ سنة من الخبرة
5 مكاتب
200+ الموظفين
22 الجنسيات
17 لغة

الوظائف الشاغرة

ADMINISTRATION
Maintenance Technician
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Perform a variety of maintenance and repair functions, including but not limited to building, plumbing, electrical and painting if necessary
  • Diagnose problems, replace or repair equipment or facility parts, test and make adjustments
  • Read and interpret equipment manuals to perform required maintenance and service
  • Implement preventative maintenance measures and perform regular preventive maintenance on equipment and facilities
  • Maintain inventory of repaired equipment, supplies, facility parts
  • Regular quality check equipment to ensure that everything is in working order
  • Search, select and contract specialists when needed
  • Request, collect and evaluate quotations for maintenance and repair functions or other related purchases
  • Coordinate efforts regarding maintenance and repair to make sure all tasks are completed in a timely fashion
  • Respond quickly in the event of an emergency and notify appropriate personnel
  • Act as on-call handyman on Company’s maintenance needs
  • Create and maintain a health and safety system including risk assessments and inspect its implementation
  • Comply with safety regulations and report any issues related to health and safety to the management
  • Perform outside work activities in order to purchase materials, tools or equipment related to the duties
Requirements:
  • Minimum of 3 years of relevant working experience
  • Very good command of the Greek and English languages
  • Reliable and trust-worthy
Benefits:
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria
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أرسل سيرتك الذاتية
BUSINESS DEVELOPMENT
Senior Business Development Manager
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Identify sales targets and leaders of opinion
  • Present our products and services to new clients
  • Conduct market research on a regular basis
  • Identify key markets and provide with the input
  • Build strategies for specified markets
  • Plan webinars and promotions for targeted markets
  • Maintain good working relations with existing and new clients
  • Arrange meetings with existing and prospective contacts
  • Attend major industry events
  • Document business development activities
Requirements
  • Bachelor’s degree in Business Administration or any other related field
  • Fluent English, Arabic and French; any additional language is an advantage
  • 2+ years in a similar role or as the head of a region within the financial sector
  • Computer literacy with good working knowledge of Microsoft Office apps
  • Ability to work under pressure, face constant challenges, adopt to changes
  • Ability to work extra hours if necessary
  • Keep pro-active position in running a business
  • Ability to travel is a must
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Discount card for several services and products
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أرسل سيرتك الذاتية
BUSINESS INTELLIGENCE
SQL Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Help write and optimize in-application SQL statements
  • Ensure performance, security, and availability of databases
  • Prepare documentations and specifications
  • Profile server resource usage, optimize and tweak as necessary
  • Collaborate with other team members and top management
Requirements
  • University Degree in Computer Science or other related fields
  • Minimum of 3 years of experience in designing and creating reporting databases
  • Excellent command of the English language
  • Excellent knowledge of Microsoft Office applications
  • Strong proficiency with SQL and its variation among popular databases
  • Experience with some modern relational databases
  • Skilled at optimizing large complicated SQL statements
  • Knowledge of best practices when dealing with relational databases
  • Ability to plan resource requirements from high-level specifications
  • Capable of troubleshooting common database issues
  • Knowledge of business Intelligence will be considered an advantage (Power BI)
  • Relevant experience in the Forex industry will be considered an advantage
Benefits
  • Competitive salary including a 13th salary
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Medical insurance
  • Provident fund
  • Discount card for several services and products
  • Awesome job that can grow with you
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أرسل سيرتك الذاتية
DEALING
Dealer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Monitoring the foreign exchange trading portfolio in all currencies, ensuring the company is within approved limits, policies, and procedures
  • Providing key parties with daily trading statistics
  • Keeping up to date with currency fluctuations through both fundamental and technical analysis
  • Maintaining close relationships with Liquidity and Data Providers
  • Maintaining close relationships with internal supporting departments such as IT, Marketing, Business Development
  • Providing excellent customer support by responding to inquiries, providing rates, and assisting with technical matters as well as executing client trades (when/where needed)
  • Maintaining deal recording and P&L on a daily basis
Requirements
  • University Degree in Economics, Accounting, Finance, Maths or other related fields
  • Minimum 2 years of relevant working experience is a must
  • Excellent command of the English language
  • Proficient with computer systems and Microsoft Office applications (e.g. Microsoft Excel)
  • Very good numerical and analytical skills
  • Good communication and interpersonal skills
  • Genuine interest in the financial markets
  • Ability to work in shifts, on a weekly basis, Monday to Friday (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)
Benefits
  • Competitive salary including a 13th salary
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
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أرسل سيرتك الذاتية
HR
Recruitment Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Coordinate a management team in order to identify staffing needs and conduct workforce planning
  • Actively participate in and ensure implementation of the attraction, selection and induction process
  • Determine selection criteria and design relevant assessment tools/interview guides for each position and ensure that management is aware and trained to administer them
  • Coordinate with Marketing Department on media plans for recruitment campaigns using different platforms
  • Source potential candidates through various online and offline channels and advise management on hiring
  • Foster a network of long-term strategic partners (recruitment agencies, professional associations, academic institutions, etc.) for recruitment needs
  • Handle all legal and employment procedures for new members of the team
  • Monitor employees’ needs and their mood within existing working environment and take measures
  • Conduct exit interviews and further arrangements for leaving staff
  • Organize and attend job fairs and recruitment events
  • Act as a Brand Ambassador of the company
Requirements
  • University Degree in Human Resources Management or other related fields
  • Minimum 3 years of working experience in recruitment and selection
  • Solid knowledge of social media, resume databases and professional networks
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
  • Excellent command of the English language
  • Computer literacy with a very good working knowledge of Microsoft Office applications
  • Excellent communication and organizational skills
  • Proven ability to work under pressure and strict deadlines
  • People-oriented, multitasking and result-driven
  • Willingness to work in a dynamic and multicultural environment
Benefits
  • Competitive salary including a 13th salary
  • Medical insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
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أرسل سيرتك الذاتية
IT
.Net Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Product development using Agile methodologies and multi-threading technologies
  • Reviewing current systems
  • Presenting ideas for system improvements
  • Maintaining the systems once they are up and running
  • Collaborating with the management, stakeholders and team members in order to meet strict deadlines
  • Working closely with analysts, designers and other teams
Requirements
  • University degree in Computer Science or any other IT-related fields
  • Excellent command of the English language
  • At least 3 years of experience working as a C# developer
  • At least 1 year of experience working with WPF and XAML
  • Understanding of .NET platform
  • Unit testing experience
  • Knowledge of S.O.L.I.D. principles of OOD
  • Familiarity with MVVM client architecture
  • Knowledge of GoF design patterns
  • Experience in working with SQL databases
It is your advantage if you have some experience in the below
  • Financial trading/trading platforms development
  • High-performance applications
  • Domain-Driven Design approach
  • Test-Driven development
  • Performance optimization
  • C++ programming
  • RabbitMQ or ZeroMQ
  • Google Protobuf
  • Docker
  • ReSharper/other refactoring tools
  • Reactive programming
  • Apache Kafka
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Discount card for several services and products
  • Awesome job that can grow with you
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أرسل سيرتك الذاتية
Business Analyst
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Evaluate business processes, analyze requirements, uncover areas for improvement and development
  • Study system capabilities; design modifications; construct workflow charts and diagrams
  • Write technical specifications
  • Collaborate with key stakeholders to define, develop, shape and refine requirements
  • Develop test strategies, document test scenarios, and coordinate the execution of test scripts
  • Conduct research on industry best practices and standards to implement product improvements continuously
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Conduct and coordinate product, market, operational and related research to support strategic and business planning
  • Interpret and evaluate research data to develop data driven business analyses and projections
  • Perform weekly and monthly reviews and analyses of current processes using operational metrics and reports
  • Create informative, actionable reporting that highlights relevant business trends and opportunities for improvement
Requirements
  • University Degree in Computer Science or other IT related fields
  • At least 5 years of experience in a similar role
  • Detail-oriented, analytical mindset
  • Excellent documentation skills
  • Advanced technical skills
  • Software maintenance experience
  • Fundamental analytical and conceptual thinking skills
  • Excellent planning, organizational, and time management skills
  • Proven history of leading and supporting successful projects
  • Strong team player
  • Focused on process improvement
  • Ability to work under pressure
  • Problem-solving and critical thinking
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
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أرسل سيرتك الذاتية
Java Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Develop software using Agile methodologies and modern technologies
  • Develop new functionality in line with business requirements
  • Develop the code which is secure by design and follows Company’s standards
  • Proactively identify and report bugs and other technical problems that exist or might appear in Company’s code
  • Collaborate with team members, other teams and stakeholders in order to meet Company’s needs
Requirements:
  • University Degree in Computer Science or other IT related engineering discipline
  • Good command of the English language. Greek and/or Russian is an advantage
  • Minimum of 3 years of experience as a Java Developer
  • Relevant Experience in FinTech (Forex, Investments) is an advantage
  • Strong J2SE programming skills (multithreading, data structures, streams)
  • In-depth knowledge of Object-Oriented programming and S.O.L.I.D. principles
  • Experience with microservices development. Preferable tech stack is Spring Boot, Apache Kafka, Docker, Kubernetes
  • Experience in Test-Driven development, Continuous Integration
  • TCP/IP networking and sockets programming is an advantage
Benefits:
  • Competitive remuniration including a 13th salary
  • Relocation package and visa arrangements for an employee and family members (if applicable)
  • Medical and Life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Company Discount Card for various products and services
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أرسل سيرتك الذاتية
Node.js Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Working as part of a team developing applications and services using Agile development methods
  • Building back-end services for payments/banking processing and CFD trading
  • Integration with internal and third-party systems
  • Writing reusable, testable, secure and efficient code
  • Design and implementation of low-latency, high-availability and performant applications
  • Investigating and resolving various incidents related to many systems as and when needed, as well as conducting industry research and providing recommendations for emerging trends
Requirements
  • University Degree in Computer Science or other IT-related engineering disciplines
  • Excellent command of the English language
  • Strong proficiency with JavaScript and/or TypeScript
  • Understanding the nature of asynchronous programming and its quirks and workarounds
  • Integration of multiple data sources and databases into one system
  • Understanding fundamental design principles behind a scalable application
  • Creating database schemas that represent and support business processes
  • Implementing automated testing platforms and unit tests
  • Proficient understanding of code versioning tools, such as Git
  • Basic understanding of front-end technologies
  • Passion to work in a fast-paced, demanding and multicultural environment
It is your advantage if you have
  • Previous experience within Financial Services
  • Understanding of Node.js frameworks such as Express.js, Koa, Hapi, Lodash
  • Knowledge of Microservices Architecture
  • Knowledge of Greek or/and Russian language
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Discount card for several services and products
  • Awesome job that can grow with you
انضم إلى فريقنا
أرسل سيرتك الذاتية
Senior System Administrator
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Responsible for capacity, storage planning, and database performance
  • Review Application Logs
  • Manage monitoring systems
  • Maintain inventory and asset configuration documentation
  • Interact with customers and staff at the technical level, as required
Requirements
  • University degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • Excellent command of the English language. Greek and/or Russian is an advantage
  • 3-5 years managing servers network administration, or system administration
  • Working knowledge of virtualization, Hyper-V, or equivalent
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Sound knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
  • Proven track record of developing and implementing IT strategy and plans
  • Solid understanding of Microsoft Active Directory
  • Experience with scripting and automation tools
  • Ability to respond to help desk requests after hours on a limited basis as well as occasional weekend maintenance
  • System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
انضم إلى فريقنا
أرسل سيرتك الذاتية
MARKETING
Facebook User Acquisition Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
  • Manage and scale paid acquisition campaigns to grow userbase profitably
  • Monitor, optimize and report on campaign performance on an ongoing basis
  • Identify optimization opportunities to help improve performance
  • Develop, execute and analyse A/B tests on creatives and landing pages
  • Collaborate with design, product and data analytics teams to develop effective acquisition strategies
  • Communicate campaign performance and test results to the broader marketing team and executives
  • Help with development of analytical tools, technologies and processes to drive efficiency across the Marketing team.
You are:
  • Accountable. Your program’s performance rests on your shoulders
  • Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal. Your efforts should elevate the company as a whole
  • Metric driven. You feel comfortable working with numbers and finding trends to exploit
  • Motivated. You enjoy making a measurable impact on your team and the greater company
  • Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
  • Execution oriented. You aggressively prioritize speed/action for delivering results.
You have:
  • 3+ years of user acquisition or mobile media buying experience, with a strong track record of measurable results
  • Experience with Facebook as a top marketing channel
  • Understanding of advert attribution and tracking
  • Strong analytical skills and creative thinking.
We offer:
  • Competitive compensation package including a 13th salary
  • Relocation package and visa arrangements for the employee and their family members (if applicable)
  • In-house gym with personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Medical and Life insurance
  • Provident fund
  • Company Discount Card for various products and services.
انضم إلى فريقنا
أرسل سيرتك الذاتية
Marketing Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Brainstorm and develop ideas for creative marketing campaigns
  • Assist in outbound or inbound marketing activities
  • Develop unique content for different marketing campaigns
  • Conduct copy-editing and proof reading of articles and other web content
  • Write transcripts for company videos
  • Undertake individual tasks of a marketing plan as assigned
Requirements:
  • Bachelor’s Degree in Marketing, Communications, Journalism or another related field
  • Native English language
  • Computer literacy with good working knowledge of Microsoft Office suite
  • 1+ years of experience in marketing is an advantage
  • Impressive writing and editing skills with the ability to adapt content style and tone for specific audiences
  • Skills to cultivate subject matter experts and create the followers necessary to execute on schedule
  • Ability to identify new opportunities and take the required action with minimal direction or oversight
  • Demonstrable understanding of digital distribution channels and basic performance measurements
  • Natural curiosity about how technology assists its users
Benefits:
  • Competitive compensation package including a 13th salary
  • Medical and Life insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Company Discount Card for various products and services
انضم إلى فريقنا
أرسل سيرتك الذاتية
Motion Designer (Facebook)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
  • Take broad, conceptual ideas and turn them into something useful and valuable for our millions of users
  • Design flows and experiences that are incredibly simple and elegant for Facebook
  • Seek out creative, design-led solutions to challenging problems
  • Partner with other designers and engineers to oversee the user experience of new features ad products, from conception until launch
  • Think about creative strategy and vision at a high level (not just 'how it should look' but 'what we should build')
You are:
  • Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal.
  • Motivated. You enjoy making a measurable impact on your team and the greater company.
  • Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics.
  • Execution oriented. You aggressively prioritize speed/action for delivering results.
You have:
  • University degree
  • Excellent command of the English language
  • 4+ years of experience in designing, building and shipping quality apps across a variety of platforms and form factors
  • 3+ years of experience in interaction and visual design
  • Knowledge and experience with various 3D modelling software
  • Computer literacy with good working knowledge of Microsoft Office suite
  • A portfolio showcasing your work
We offer:
  • Competitive compensation package including a 13th salary
  • Relocation package and visa arrangements for the employee and their family members (if applicable)
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Medical and Life insurance
  • Provident fund
  • Company Discount Card for various products and services
انضم إلى فريقنا
أرسل سيرتك الذاتية
PPC Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Creation, maintenance and optimization of advertising campaigns in Google Ads (AdWords), Yandex Direct, Yahoo and Bing
  • Writing advertisements, downloading and launching advertising campaigns (Direct Commander, AdWords Editor)
  • Analysing efficiency and optimization of current advertising companies (CPC, CPO, ROI, CAC)
  • Preparing reports on advertising campaigns
  • Working with optimization systems and generating ads (C50)
  • Conducting A/B-tests
  • Working with analytics tools such as Yandex Metrics, Google Analytics, Google Data Studio, DoubleClick Search will be an advantage
Requirements
  • University degree in Marketing, Communications, Journalism or another related field
  • Good command of the English language
  • Google Ads certification
  • 2+ years of experience in advertising campaigns in Google Ads (AdWords) and Yandex Direct
Benefits
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with personal trainer
  • Discount card for several services and products.
انضم إلى فريقنا
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OPERATIONS
Customer Support Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
  • Handle and resolves customer complaints
  • Provide information to customers in regard to Company’s services and products
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provide feedback on the efficiency of the customer service process
Requirements
  • University Degree is an advantage but not a must
  • Excellent command of the English language
  • Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
  • Flexible, outgoing, problem solving skills, excellent communication skills
  • Any knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria
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أرسل سيرتك الذاتية
Customer Support Officer (Chinese language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
  • Handle and resolves customer complaints
  • Provide information to customers in regard to Company’s services and products
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Perform general Back Office and Clients Accounting Department duties during night/evening shifts,
  • Update Customer records
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provide feedback on the efficiency of the customer service process
Requirements
  • University Degree is an advantage but not a must
  • Native Chinese and good command of the English language
  • Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
  • Flexible, outgoing, problem solving skills, excellent communication skills
  • Any knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria
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